Aged Care Essentials

Incident Management and the Serious Incident Response Scheme

 Approximately 60 minutes
 Released Oct 2025
 Completion badge included
This course on Incident Management and the Serious Incident Response Scheme (SIRS) is a crucial training program developed for aged care providers, leaders, and their teams. One of our Anchor Leaders, Cynthia Payne, offers a practical guide to understanding and implementing your obligations under the latest aged care reforms, ensuring you are equipped to manage and respond to incidents effectively.

Looking to train your team? You can purchase multiple licenses directly at checkout and then send invitations directly to your team members for immediate access. 
Price excl. GST
Prefer to pay via invoice? Click here to request an invoice.

Presented by Anchor Excellence's Managing Director, Cynthia Payne

Why is this course essential for your organisation?

The aged care sector is navigating its most significant reforms in decades. With the introduction of the new Aged Care Act 2024 and the Strengthened Aged Care Quality Standards, having an effective Incident Management System (IMS) is not just best practice, it’s a mandatory Condition of Registration. Is your organisation prepared to meet these stringent new requirements and safeguard every individual in your care?
  Ensure compliance with
 the new Aged Care Act
The Aged Care Act 2024 and associated Rules place explicit obligations on providers to implement and maintain a robust IMS. This course breaks down the new requirements, from managing and preventing incidents to detailed record-keeping and reporting, helping you mitigate compliance risks.
  Master the SIRS framework
The Serious Incident Response Scheme (SIRS) is a critical component of your legal obligations. This training provides a clear explanation of what SIRS is, how it works, the eight types of reportable incidents, and the different priority levels (Priority 1 and Priority 2) to ensure timely and accurate reporting.
 Open disclosure practices
Participants will comprehend the principles and practical application of open disclosure
 Strengthen your
organisational governance
Effective incident management is a cornerstone of the Strengthened Aged Care Quality Standards, particularly within Standard 2: The Organisation. This course empowers your entire workforce, from the board to the bedside, to understand their specific roles and responsibilities in the incident management process.
 Reduce risk andimprove safety
By understanding how to identify, assess, and learn from incidents and near misses, your team can proactively reduce the likelihood of preventable incidents from recurring. This course equips your staff with a problem-solving approach to build a culture of safety, continuous improvement, and trust.
Join today

What you will learn

This session will guide your team through the core components of incident management in the aged care context, aligning with the latest regulatory changes.
Price excl. GST

Foundations of incident management

A deep dive into your obligations under the new Aged Care Act 2024, the Aged Care Standards, and the Code of Conduct.

The Serious Incident Response Scheme (SIRS)

A comprehensive overview of what SIRS is, why it’s important, and the key roles and responsibilities for the board, managers, and care workers.

Incident identification and assessment

Learn the 6 key steps to effective incident management, how to define and identify an incident, and assess its priority and potential impact on the person affected.

Reportable incidents (P1 and P2)

Understand the difference between Priority 1 and Priority 2 incidents, the mandatory reporting timeframes, and how to use the My Aged Care Provider Portal for reporting.

Practical application for every role

Translate principles into practice by applying a problem-solving approach to incident management, from initial response and investigation to communication and resolution.
YOUR FACILITATOR

Meet Your Expert Facilitator

 With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

Cynthia Payne

Practice Lead - Strategy, Governance and CEO Excellence

Group Enrolment

Looking to train your team? You can purchase multiple licenses directly at checkout and then send invitations directly to your team members for immediate access. Alternatively, if you would like to pay via invoice, please click the button below to submit an enquiry. Our team will get back to you within 2 business days with an invoice and payment instructions.

Bespoke Training

We also offer bespoke training and workshops, tailored to your organisation's specific requirements. If you would like to discuss this option further, please click the button below to reach out to our team. Our team will get back to you within 2 business days to learn more about your requirements and how we can help you.
 

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