2.1 We may collect the following types of personal information:

• Identity Information: Full name, date of birth, job title, employer/organisation name
• Contact Information: Email address, phone number, postal address
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Credit/debit card details, billing address (processed securely via third-party payment processors; Anchor Academy does not capture, store, or view your full credit or debit card numbers on its internal servers)
• Course and Training Information: Course enrolments, progress, completion records, assessment results, certificates issued
• Technical Information: IP address, browser type and version, device type, operating system, time zone settings, referring URLs
• Usage Information: Pages visited, courses viewed, time spent on pages, click data, search queries on the Website
• Communications: Emails, enquiries, feedback, and any correspondence with Us

2.2 We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation) unless it is directly relevant to the Services being provided and you have given explicit consent.

3.1 We collect personal information:

• Directly from you: When you create an Account, enrol in a course, make a purchase, complete a form, subscribe to our newsletter, or communicate with us;
• From third parties: Such as your employer (for group/corporate enrolments), payment processors, or referral partners;
• Automatically: Through cookies, web beacons, analytics tools, and similar technologies when you use our Website.

3.2 If you provide us with personal information about another person (e.g., enrolling an employee), you must ensure that person is aware of and consents to the collection and use of their information as described in this Policy.

5.1 We may disclose your personal information to:

• Service Providers: Third-party providers who assist us in operating the Website and delivering Services (e.g., hosting providers, payment processors, email service providers, analytics providers);
• Your Employer/Organisation: If your enrolment was purchased by your employer, you acknowledge and agree that We may disclose your course enrolment status, completion tracking, assessment results, and certificates directly to your employer without further notice to you. If you purchased the course independently as an individual, we will not disclose your training records to your employer without your express written consent.
• Professional Bodies: Where required for accreditation or certification purposes;
• Legal Authorities: Where required by law, regulation, court order, or governmental request;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.2 We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5.3 We take reasonable steps to ensure that any third party to whom we disclose your personal information is bound by obligations of confidentiality and handles your information in accordance with the APPs.

7.1 Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and login details.
• Understand how you use our Website;
• Improve Website functionality and performance; and
• Deliver relevant content and communications.

7.2 Types of cookies we use:

• Essential Cookies: Required for the Website to function (e.g., session management, authentication);
• Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics);
• Functional Cookies: Remember your preferences and settings;
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

7.3 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Website.

7.4 Google Analytics: We use Google Analytics to collect anonymised usage data. Google Analytics uses cookies to track interactions. You may opt out by installing the Google Analytics Opt-Out Browser Add-on.

8.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Encryption of data in transit (SSL/TLS) and at rest;
• Secure password hashing;
• Access controls and authentication for systems containing personal information;
• Regular security assessments and updates;
• Staff training on data protection obligations.

8.2 While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

8.3 You are responsible for maintaining the confidentiality of your Account login credentials.

9.1 We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Account Information: Retained while your Account is active and for 7 years after closure (for legal and tax purposes);
• Course Records and Certificates: Retained indefinitely to support ongoing professional development records, unless you request deletion;
• Payment Records: Retained for 7 years as required by Australian tax law;
• Marketing Preferences: Retained until you unsubscribe or withdraw consent;
• Website Usage Data: Retained in anonymised/aggregated form indefinitely.

9.2 When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

10.1 Under the Australian Privacy Principles, you have the right to:

• Access your personal information held by Us;
• Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information;
• Request deletion of your personal information (subject to legal obligations that may require us to retain certain records);
• Withdraw consent for marketing communications at any time;
• Lodge a complaint if you believe we have breached the APPs.

10.2 To exercise your rights: Contact us at education@anchorexcellence.com with your request. We will respond within 30 days. We may need to verify your identity before processing your request.

10.3 Complaints: If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: education@anchorexcellence.com

Business Name: Ozability Pty Ltd (trading as Anchor Excellence / Anchor Academy)

Website: https://www.anchoracademy.com.au