In these Terms and Conditions:

3.2 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service, you are entitled to:

cancel the service contract; and

a refund for the unused portion of the service, or compensation for its reduced value.

3.3 You are also entitled to be compensated for any other reasonably foreseeable loss or damage resulting from a major failure. If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time.

4.2 You may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so. You are expressly prohibited from using any part of the Website’s Content, data, or educational materials to train, test, or develop artificial intelligence models, machine learning algorithms, or large language models without our explicit, separate written consent.

4.3 All course materials, training content, assessments, and related educational resources provided through Anchor Academy are the intellectual property of Ozability Pty Ltd and/or its licensors. Purchasing access to a course grants you a limited, non-exclusive, non-transferable licence to access the course content for your personal or internal organisational professional development purposes only.

5.2 You may not reproduce, copy, distribute, store, or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6.2 You must not use the Website in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

6.3 You must not use the Website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

7.1.1 You must not use obscene or vulgar language;

7.1.2 You must not submit Content that is unlawful or otherwise objectionable, including but not limited to Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist;

7.1.3 You must not submit Content that is intended to promote or incite violence;

7.1.4 It is advised that submissions are made using the English language, as we may be unable to respond to enquiries submitted in other languages.

7.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

7.1.6 You must not impersonate other people, particularly employees and representatives of Anchor Excellence or our affiliates; and

7.1.7 You must not use our system for unauthorised mass communication such as "spam" or "junk mail".

7.2 You acknowledge that Anchor Excellence reserves the right to monitor any and all communications made to Us or using Our system.

7.3 You acknowledge that Anchor Excellence may retain copies of any and all communications made to Us or using Our system.

8.1.1 All information you submit is accurate and truthful;

8.1.2 You have permission to submit payment information where permission may be required; and

8.1.3 You will keep this information accurate and up-to-date.

8.2 Single-User Account Restriction: Each Account and course registration is strictly personal to the individual user registered. You are expressly prohibited from sharing your username, password, or course access credentials with any third party, including coworkers or employees within the same organisation. Sharing account credentials constitutes a material breach of these Terms and will result in the immediate suspension or termination of your Account without a refund.

8.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending.

8.4 When choosing your username, you are required to adhere to the terms set out in Clause 7. Failure to do so could result in the suspension and/or deletion of your Account.

8.4 Notifiable Data Breaches Scheme: In the event that We suspect or become aware of any unauthorised access, loss, or disclosure of your personal information that is likely to result in serious harm (an "Eligible Data Breach"), We will activate our internal data breach response plan and notify you and the Office of the Australian Information Commissioner (OAIC) immediately in strict compliance with our obligations under the Notifiable Data Breaches (NDB) scheme of the Privacy Act 1988 (Cth).

9.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence or will cease.

10.2 Where appropriate, you may be required to select the required plan of Services.

10.3 We neither represent nor warrant that Services will be available at all times and cannot necessarily confirm availability until confirming your Order.

10.4 All pricing information on the Website is in Australian Dollars (AUD) and is exclusive of GST unless otherwise stated. We reserve the right to change prices and alter or remove any special offers from time to time.

10.5 In the event that prices are changed during the period between an order being placed and Us processing that order, the price valid at the time of the order shall apply.

11.2 Order confirmations will be sent to you before the Services begin and shall contain:

11.2.1 Confirmation of the Services ordered including full details of the main characteristics;

11.2.2 Fully itemised pricing including, where appropriate, GST and other charges;

11.2.3 Relevant times and dates for the provision of the Services; and

11.2.4 User credentials and relevant information for accessing the Services.

11.3 If We do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

11.4 Payment for Services shall be taken via your chosen payment method as indicated during the ordering process and/or in the order confirmation.

11.5 Anchor Excellence shall use all reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best practice in professional education and training.

11.6 In the event that Services are provided that are not in conformity with your order, you should contact Us immediately. We will ensure that any necessary corrections are made within five (5) working days.

11.7 Unless otherwise explicitly specified in writing at the time of purchase, access to an ordered course is granted for a maximum period of 3 months (6 months for the Responsible Persons course) from the date of order confirmation. Upon expiration of this period, your access to the course content, modules, and any associated materials will automatically cease

12.2 Refund Process: Approved refunds will be processed within 14 business days to the original payment method.

12.3 Group or Corporate Purchases: Cancellation of group or bespoke sessions is subject to separate terms communicated at the time of booking. A minimum notice period of 5 business days before the scheduled session is required for cancellation without charge.

12.4 No Refund Situations: Refunds will not be provided where:

12.5 Nothing in this clause limits your rights under the Australian Consumer Law. If you believe you are entitled to a refund under the Australian Consumer Law, please contact us and we will assess your claim.

12.6 Anchor Academy retains sole and absolute discretion to withhold, refuse to issue, or retroactively revoke any certificate of completion or professional development points if We reasonably suspect or discover that a user has engaged in academic dishonesty, plagiarism, fraudulent activity, unauthorised account sharing, or any other material breach of these Terms and Conditions.

13.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

13.3 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses, and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details, and your computers.

13.4 To the extent permitted by law, all implied warranties, conditions, and guarantees are excluded, except where such exclusion would contravene Australian law or cause any part of this clause to be void.

13.5 Aged Care Regulatory and Compliance Disclaimer: All training courses, materials, and modules provided by Anchor Academy are current only as of the date specified within the course material. Content is intended exclusively for educational and professional development purposes and does not constitute clinical, operational, legal, or formal compliance advice. While We endeavor to align our content with current Aged Care Quality Standards, regulations change frequently. You retain ultimate responsibility for ensuring your organisation's practices comply with all applicable Commonwealth and State legislation.

14.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.

15.2 Nothing in these Terms and Conditions excludes or restricts Our liability for death or personal injury resulting from Our negligence, fraud, or any other liability which cannot be excluded or limited under Australian law.

15.3 Nothing in these Terms and Conditions excludes or restricts Anchor Excellence's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website, to the extent such liability arises under the Australian Consumer Law.

15.4 Our total liability to you for all claims arising out of or in connection with these Terms and Conditions and the Services shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

15.5 In the event that any of these terms are found to be unlawful, invalid, or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.

17.2 We may from time to time send you information about our products and/or services in accordance with the Spam Act 2003 (Cth). All commercial electronic messages will contain a functional unsubscribe mechanism. If you do not wish to receive such information, you may unsubscribe at any time.

19.2 Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

19.3 If you are a consumer, nothing in this clause affects your rights to bring proceedings in your local court as permitted by Australian law.

20.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

20.4 You may not assign or transfer your rights or obligations under these Terms without Our prior written consent.