Aged Care Essentials

Open Disclosure

 Approximately 25 minutes
 Released Aug 2025
 Completion badge included
Our Open Disclosure course is designed to equip aged care leaders and their teams with the practical knowledge and skills to navigate these changes and uphold a culture of honesty and continuous improvement. This essential training provides clear guidance on how to have open, honest conversations with individuals and their support networks when something goes wrong. Cynthia Payne, provides a roadmap for ensuring that every incident is not just a reportable event, but a valuable learning opportunity to improve care and build trust.

Looking to train your team? You can purchase multiple licenses directly at checkout and then send invitations directly to your team members for immediate access.
Price excl. GST
Prefer to pay via invoice? Click here to request an invoice.

Presented by Anchor Excellence's Managing Director, Cynthia Payne

Why is this course essential for your organisation?

This comprehensive course equips participants with the practical knowledge and skills to comprehend and implement the new obligations under the Aged Care Act 2024 and the Aged Care Quality Standards, thereby ensuring a commitment to person-centred care. This new landscape places a critical emphasis on transparency, accountability, and putting the individual at the centre of care.
  Ensure compliance
The Aged Care Act 2024 and the Aged Care Quality Standards mandate transparency and accountability. This course directly addresses these legal obligations and helps you embed open disclosure principles into your everyday practice, mitigating compliance risks.
 Build trust and respect
Individuals and their families want to understand what happened and why when care does not go to plan. This course teaches your team how to communicate with empathy, fostering trust and showing a commitment to the safety and well-being of the people in your care.
 Empower workforce
The course outlines the responsibilities of every aged care worker under the new Code of Conduct, which requires acting with integrity, honesty, and transparency. This training provides practical guidance and preparation for participating in open disclosure, ensuring your team feels confident and supported.
Join today

What you will learn

This session will guide your team through the core components of open disclosure in the aged care context, aligning with the latest regulatory changes.
Price excl. GST

Defining Open Disclosure

A clear definition and understanding of the key elements of open disclosure.

The New Aged Care Act and Standards

A deep dive into how open disclosure is a core obligation woven throughout the new legal and quality framework. 

Legal considerations

Understand that an apology or expression of regret does not, on its own, create legal liability or an admission of fault.

Successful open disclosure in practice

Discover the key actions and preparations required for successful open disclosure, including building rapport, demonstrating empathy, and active listening.

Connecting to the Aged Care Code of Conduct

Learn how the principles of open disclosure are directly linked to the Code of Conduct’s expectations of integrity, honesty, and transparency.

Practical Application for Every Role

Translating principles into practice for every team member, from direct care workers to the governing body, ensuring alignment with the Aged Care Code of Conduct.
YOUR FACILITATOR

Meet Your Expert Facilitator

 With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

Cynthia Payne

Practice Lead - Strategy, Governance and CEO Excellence

Group Enrolment

Looking to train your team? You can purchase multiple licenses directly at checkout and then send invitations directly to your team members for immediate access. Alternatively, if you would like to pay via invoice, please click the button below to submit an enquiry. Our team will get back to you within 2 business days with an invoice and payment instructions.

Bespoke Training

We also offer bespoke training and workshops, tailored to your organisation's specific requirements. If you would like to discuss this option further, please click the button below to reach out to our team. Our team will get back to you within 2 business days to learn more about your requirements and how we can help you.
 

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