New to Leading in Aged Care

The Service Manager’s Strategic View

 Approximately 60 minutes
 Released Dec 2025
 Completion badge included
As a Service Manager, you are facing increased accountabilities. This essential 1-hour session, provided by Anchor Excellence’s CEO, Cynthia Payne, is designed specifically to shift your mindset from “counting value” to “creating value”. The challenge is stepping out of the daily operational tasks to see the strategic big picture.

Looking to train your team? You can purchase multiple licenses directly at checkout and then send invitations directly to your team members for immediate access. 
Price excl. GST
Prefer to pay via invoice? Click here to request an invoice.

Presented by Anchor Excellence's Managing Director, Cynthia Payne

What's included?

This session furnishes a robust framework for navigating the Volatile, Uncertain, Complex, and Ambiguous (VUCA) environment inherent in contemporary aged care. We utilise the Six Contexts of Leadership model (Strategic, Organisational, Stakeholder, Team, One-to-One, and Self-Leadership) to help you align your behaviour to the specific, high-stakes situations you face daily.  

Ready to step up from the dance floor to the balcony? Contact us today to set your management team up for success in the new era of aged care.
  Strategic context
Deep dive into the reform agenda, including the shift to Support at Home, ensuring you can make critical strategic decisions for your service.
  Dance floor to balcony
Understand the vital difference between tactical execution (managing work) and strategic vision (leading people), enabling you to step up to the ‘balcony’ view.
  Action planning
Develop a documented action plan based on the six contexts of leadership to ensure sustainable improvement for your organisation.  
  Stakeholder engagement
Master the art of engaging stakeholders from the Board level down to the workforce, understanding where your true influence lies.
YOUR FACILITATOR

Meet Your Expert Facilitator

 With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

Cynthia Payne

Practice Lead - Strategy, Governance and CEO Excellence

Group Enrolment

Looking to train your team? You can purchase multiple licenses directly at checkout and then send invitations directly to your team members for immediate access. Alternatively, if you would like to pay via invoice, please click the button below to submit an enquiry. Our team will get back to you within 2 business days with an invoice and payment instructions.

Bespoke Training

We also offer bespoke training and workshops, tailored to your organisation's specific requirements. If you would like to discuss this option further, please click the button below to reach out to our team. Our team will get back to you within 2 business days to learn more about your requirements and how we can help you.
 

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